Shipping and Orders
Friant offers both standard and quick-ship lead times. Please review the below list to obtain the estimated lead time on specific product offerings. To avoid delays, please send P.O.’s via fax to (510) 535-6895 or submit in PDF format via email at orders@friant.com.
Standard Orders $70,000 net or less are estimated to ship within the posted product lead-time.
Quick ship orders that are $20,000 net or less are estimated to ship within the posted lead time for Quick ship orders.
Please contact your assigned Vice President of Sales to inquire about specific lead times for Standard Orders over $70,000 net and for Quick ship orders over $20,000 net. VP of Sales will confirm the estimated lead-time for the specific order.
Standard Lead Times
MY-HITE BASE ONLY
LEAD TIME: 72 Hours
CHANGES/CORRECTIONS/ CANCELLATIONS: No
MY-HITE TABLE
LEAD TIME: 5 Days^ 10 Days^^ 3 Weeks^^^
CHANGES/CORRECTIONS/ CANCELLATIONS: 24 Hours
SYSTEM 2
LEAD TIME: 3-5 Weeks
CHANGES/CORRECTIONS/ CANCELLATIONS: 72 Hours
10-DAY QUICKSHIP
LEAD TIME: 10 Days
CHANGES/CORRECTIONS/ CANCELLATIONS: 24 Hours
NOVO
LEAD TIME: 3-5 Weeks
CHANGES/CORRECTIONS/ CANCELLATIONS: 72 Hours
VERITY
LEAD TIME: 2-4 Weeks***
CHANGES/CORRECTIONS/ CANCELLATIONS: 72 Hours
DASH REVITALIZE
LEAD TIME: 6 Weeks***
CHANGES/CORRECTIONS/ CANCELLATIONS: 72 Hours
INTERRA
LEAD TIME: 4-6 Weeks***
B STYLE FRAME LEAD TIME: 8 Weeks***
CHANGES/CORRECTIONS/ CANCELLATIONS: 72 Hours
GITANA
LEAD TIME: 48-72 Hours
CHANGES/CORRECTIONS/ CANCELLATIONS: No
WILLOW
LEAD TIME: 4-6 Weeks
CHANGES/CORRECTIONS/ CANCELLATIONS: 72 Hours
MESA
LEAD TIME: 4-6 Weeks
CHANGES/CORRECTIONS/ CANCELLATIONS: 72 Hours
CASEGOODS
LEAD TIME: 7-10 Weeks
CHANGES/CORRECTIONS/ CANCELLATIONS: 72 Hours
PARTS
SEATING
LEAD TIME: 48 to 72 Hours
CHANGES/CORRECTIONS/ CANCELLATIONS: No
MONITOR ARMS
LEAD TIME: 48 to 72 Hours
CHANGES/CORRECTIONS/ CANCELLATIONS: No
STANDARD CUSTOM
LEAD TIME: 7-10 weeks****
CHANGES/CORRECTIONS/ CANCELLATIONS: 72 Hours
Scheduling Will Call Pick Up
Please consult your Will Call Notice to specify from which location(s) to pick up your order.
- Ensure that the “Will Call” date (within stated lead times) is noted on your PO when it is submitted. If the Will Call date is not specified, the ship date on your order acknowledgment will be your Will Call date
- Will Call Notice is required at the time of pick up. A “Will Call Notice” will be e-mailed to you the day prior to your pick up date. Please ensure that your P.O. contains the correct email address for the recipient who must receive the Will Call Notice.
- Please contact your Customer Service Representative to provide a system default “Ship To” Address. This is the address your order will automatically ship to in those cases that “Will Call” orders are not picked up as scheduled. This address will remain on your account as the default “Ship To” address.
- EFFECTIVE 5/2/16: Any product not picked up on the “Will Call” date that you specified or was listed on the Order Acknowledgement, will be shipped the following day to the default “Ship To” address. Orders that are shipped will incur the applicable shipping rate, which will be added to the order.
- All deposits and any outstanding balances must be received by our Accounting Department by noon the day prior to the “Will Call” date. If you have any questions at all please feel free to contact your Customer Service Representative.
Will Call Locations
SAN LEANDRO
VIRGINIA
1010 Center Point Drive
East Suffolk, VA 23434
Hours: 7:00am-2:30pm (closed Noon-1:00pm)
