Terms and Conditions

Prices

All prices are F.O.B. factory. We reserve the right to change prices
without prior notice.

Ordering

Please send all purchase orders to orders@friant.com or fax to (510)
(510) 535-6895. If you have any questions, please contact Customer
Service at (510) 535-5113.

Terms

Net 30 days from date of invoice with established terms. Invoices are
delinquent if not paid (30) days from date of invoice. In the event timely
payment is not made, interest will be charged at the rate of 1.5% per
month on delinquent accounts. Buyers will also be liable for normal
collection costs and attorney fees.

Orders

Orders are only accepted by issuance of our formal acknowledgment,
and are subject to the terms set forth herein and on our order
acknowledgment. It is the responsibility of the buyer to review our
acknowledgment for accuracy, and to notify Friant within 48 hours from
the acknowledgment date of any discrepencies.

Order Change – Cancellations

Our order confirmation is final and binding. Any order change or
cancellation is subject to our ability to conform. Such requests are to be
made in writing to our office.

Returns

No merchandise may be returned without our written consent and
shipping instructions. Unauthorized returns will not be accepted and will
be returned freight collect. All packages are labeled with contents, and it
is the customer’s responsibility to check box labels against the packing
list for accuracy before opening. If correctly labeled and undamaged
product is removed from its original packaging, Friant will not accept
its return.

Claims

We are not responsible for damage suffered in transit. Merchandise
should be inspected for possible freight damage upon delivery. Claims
for damage or shortages should be filed by the consignee with the
carrier within 5 days of delivery. You are also protected for “concealed
damage” if you file claim with the carrier within 5 days of delivery. All
claims against Friant for defects, errors or shortages must be made by
Buyer in writing within 10 days after delivery. Failure to make such a
claim shall constitute full acceptance. All claims must be pre-approved
with a P.O. issued by Friant before reimbursement and/or reinstallation
will be granted.

Shipping

Friant generally palletizes, boxes and/or shrink wraps its products. If
Buyer requests additional packaging or special shipping, extra charges
will apply. Buyer obtains title to products and assumes the risk of loss
for them upon shipment from Friant’s plant.

Partial Shipments

We will make every attempt to ship orders complete and on schedule.
However, we reserve the right to make partial shipments as merchandise
is ready. Invoices covering these partial shipments are to be paid as
they become due.

Shipping and Prepaid Freight

Unless otherwise instructed, we reserve the option to ship by what is,
in our opinion, the best possible way. Upon request, we will prepay and
add freight for accounts with established credit.

Delivery

We are not liable for delay or failure of delivery due to strikes and/or
differences with workmen, war, riot, fire, compliance with government
regulations, acts of nature, failure or delays of sources of supply, or any
other causes beyond our control.

Construction – Specifications

All items are produced to price list specifications unless otherwise
advised. All dimensions shown are approximate. Manufacturer reserves
the right to make modifications and/or improvements without prior
notice.

Rights and Warranties – Limited Lifetime Warranty

This warranty is given to the initial purchaser and is valid from the date
of purchase, for as long as the product is owned by the initial purchaser.
This warranty covers defects in material and craftsmanship found
during normal usage of the product during the warranty period. If the
product is defective, and if written notice of the defect is given to Friant
& Associates within the applicable warranty period, Friant & Associates,
at its option, will either repair or replace the defective product with a
comparable component or product. This warranty applies to all products
except as noted below. High wear parts, such as fabrics, other covering
material/finishes, foam, glides, etc. are warranted for One (1) Year. This
warranty does not apply to damage caused by a carrier, alteration to the
product not expressly authorized by Friant & Associates, nor to product
considered to be of a consumable nature such as bulbs, light ballasts,
etc.

Friant & Associates does not guarantee the matching of colors, grain or
texture, except to within commercially acceptable standards.
A product will not be considered defective, and Friant & Associates will
not be obligated to replace it, if it is not installed in a proper manner (i.e.,
product not leveled, not secured properly, etc…).
Except as noted above, Friant & Associates makes no express or implied
warranties as to any product, and in particular makes no warranty of
fitness for any particular use. At Friant & Associates’ option, product
repair and/or replacement are the customer’s exclusive remedy for any
and all product defects.

Friant & Associates shall not be liable for consequential, economic or
incidental damages arising from any product defect.

Care and Maintenance

Friant & Associates’ finish provides excellent stain and mar resistance.
Care should be exercised when cleaning. The following precautions will
help keep the product looking new:

  • Dust all surfaces on a regular basis with a soft damp cloth. Do not
    use spray polishes – especially those containing silicone.
  • Lift all objects from the surface when moving – never drag objects
    across the surface.
  • Metal objects should be kept from contacting the surface.